Call it churn, loss, attrition, or erosion; no matter what you call it, it hurts. Losing clients impacts the entire organization, especially your employees. In this scenario, a key client engaged in an RFP (request for proposal) with alternate providers without apparent cause. All indications suggested they were on the verge of selecting another provider, which would result in a significant business loss.

Come back soon for how we turned this unhappy client around!

Or contact us today for a consultation: experience@clarendon-solutions.com